Symantec Antivirus found a virus called Trojan.Fakeavalert on my computer. It is located at C:\windows\system32 and is file C:\windows\system32\sp.dll. The filescan found it, but "clean failed. Quarantine failed. Access denied." I went into Windows and tried to delete it but could not.
The error messages that I received are as follows:
Resolution:
Found this link which has a very detailed explanation regarding problem description as well as the steps that we need to resolve this issue.
